BeatingBackPain.com Privacy Statement
Here you will find what this site adheres to regarding your privacy.
We recognize the importance of protecting your personal privacy and this policy is designed to assist you in understanding what information is captured on this site and what, if anything, we do with it. All to help you make responsible choices when visiting our site.
Our Four privacy promises:
1st We protect your personal information as if it were our own.
2nd We use your personal information only for the purposes described in this privacy statement.
3rd We do not retain your data longer than necessary to fulfill the purposes stated in this privacy statement.
4th We never share your personal information with other parties without good reason.
What information do we collect?
During your visit to our site, you may provide us with two types of information: personal data that you specifically provide yourself and that is stored on an individual basis and, in addition, website information that is collected on the basis of general data regarding the use of our website, think of visitor numbers, etc.
What personal data does BeatingBackPain.com process?
In order to perform the agreement you enter into with us, we need the following personal data from you.
Name and address information
Your name is stored because we prefer not to address you by your customer number. We need your address and place of residence, among other things, to prepare invoice(s). We also use this information to personalize your e-book(s).
We retain your email address so that it is possible to send you important messages about your order or account and also for personalization of your e-book(s). We may also use your email address to keep you up-to-date on new developments at BeatingBackPain.com via newsletters. Of course, you have the option to unsubscribe from these.
We use your phone number to contact you in an emergency or to request your input. We also use your phone number when personalizing your e-book(s).
Login information and customer number
We store your login information to secure access to your account so that only you can log in. We also create a unique customer number that allows us to help you more quickly.
We store your IP address to give you a record of the IP address from which your account was logged in or changes were made. This address is also used to better protect your account from unauthorized access.
After a successful order, we store the transaction data of the payment – the paypal transaction code, the stripe transaction code or the iDeal transaction code. We also use other parties, such as credit card companies, to process your payments. When you place an order, we create a unique invoice number that is linked to your account.
Purposes of data processing
Of course, we do not process your personal data without an underlying reason; we need it for:
· Providing access to our website and services, for example, allowing you to log into your own secure area of our website to download your e-book(s) or invoice(s);
· entering into and performing your agreement with us so that we know what services you are entitled to;
· contacting you, for example to help you with a problem you are facing;
· handling your complaint, for a long and happy relationship;
· securing our services and fighting fraud, so that, for example, no one else is impersonating you;
· personalizing any or all of the e-book(s) you order.
After obtaining your consent, we also use your personal data for:
· gaining insight into the use of our website, so that we know, for example, which pages need to be better laid out;
· improving and evaluating our website and services, so that we know, for example, what new features you would like to see in our services;
· tailoring our content to your interests so that, for example, you don’t see ads on Facebook that don’t add value;
We will not use your personal data for purposes other than those discussed above unless you have given your prior consent or we are required by law to do so.
Cooperation in tax and criminal investigations
In appropriate cases, BeatingBackPain.com may be required by law to share your data in connection with governmental fiscal or criminal investigations. In such a case, we are forced to share your information, but we will oppose this within the possibilities offered by law.
When you purchase book(s) on BeatingBackPain.com, you get access to the new versions of those books for the lifetime of those books. Hence, we also keep your information on file for the lifetime of our books. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a forgetting request. We are required by applicable administrative requirements to retain invoices containing your (personal) data, so we will retain this data for the duration of the applicable term.
However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.
Web Site Usage Information
This site works for tracking visitor numbers and usage of our site with Matomo (formerly Piwik) and with the cookie-free version. The site might also work with a facebook pixel for which a cookie is used. Through the facebook pixel we could provide people who have visited our site with relevant information through facebook ads.
What are Cookies?
A cookie is a very small text document, often containing an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file on a special part of your hard drive that has been specially created for this purpose. Each Web site can send its own cookie to your browser – if your browser allows it, of course. To protect your privacy, your browser only permits a Web site to access the cookie it has previously stored on your computer, not the cookies of other sites. Most browsers accept cookies by default. Of course, if you choose not to accept cookies on your computer, you must change your browser settings. If you do so, some parts of our site may not function as effectively during your visit. A cookie cannot retrieve any other data from your hard drive nor can it transmit computer viruses, it is a standard Internet browser technology, with no possibility of infecting your computer.
How do we use information we get from cookies?
IP Addresses are used every time you connect to the Internet. Your IP address is the number used by computers on the Internet network to identify your computer. IP addresses are automatically collected by our Web server as part of demographic and profile data known as traffic data so that data – such as Internet pages you request – can be sent to you.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (for example, your IP address, web browser and operating system) are not personal data.
About data processing
Below you can read how we process your data, where we store it, what security techniques we use and to whom the data can be viewed.
Web store software
Woocommerce web store
The BeatingBackPain.com web store was developed using software provided by Woocommerce. Woocommerce does not have access to the personal data you make available to us for the purpose of our services.
Web hosting and maintenance
For our website, we use a Virtual Private Server (VPS) from Transip.nl. Transip.nl has no access to your data and, on the basis of the agreement we have concluded with them, is obliged to take appropriate security measures regarding physical and remote access to our VPS. For our system administrator issues on the VPS, we use the services of Martynas.it – if necessary. This party has remote access to the VPS for server maintenance. It is contractually stipulated that they do not have access to your personal data. They are strictly and solely concerned with software-based server maintenance.
E-mail and mailing lists
We also use the services of Smtp2go for our regular business e-mail traffic. This party has appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Smtp2go has no access to our inbox and we treat all our email traffic confidentially.
When you send e-mail or other messages to us, we may retain those messages. Sometimes we will ask you for your personal information relevant to the situation at hand. This enables us to process your questions and respond to your requests. The data is stored on BeatingBackPain.com’s own secure computers and/or servers. We will not combine this data with other personal data in our possession.
For handling (part of) the payments in our online store we might use the platform of Paypal.com. Paypal processes your name, address and place of residence and your payment information such as your bank account or credit card number. Paypal has taken appropriate technical and organizational measures to protect your personal data. Paypal reserves the right to use your data to further improve its services and to share (anonymized) data with third parties as part of this process. All of the above safeguards relating to the protection of your personal data also apply to those parts of Paypal’s service for which it uses third parties. Paypal does not retain your data for longer than is permitted under legal time limits.
To handle (part of) the payments in our online store, we use the platform of Stripe.com. Stripe processes your name, address and place of residence and your payment information such as your bank account or credit card number. Stripe has taken appropriate technical and organizational measures to protect your personal data. Stripe reserves the right to use your data to further improve the service and in this context to share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of Stripe’s service for which it engages third parties. Stripe does not retain your data longer than permitted under the statutory time limits.
iDeal via Mollie
For handling (part of) the payments in our online store we use the platform of iDeal through Mollie.com. Mollie and iDeal process your payment information such as your bank account. Mollie and iDeal have taken appropriate technical and organizational measures to protect your personal data. Mollie & iDeal reserve the right to use your data to further improve the service and, in this context, share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of Mollie & iDeal’s services for which they engage third parties. Mollie & iDeal will not retain your data longer than permitted under the statutory time limits.
We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur you are required to provide a name and email address. WebwinkelKeur shares this information with us so we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In case we invite you to leave a review we share your name and email address with WebwinkelKeur. They use this information for the sole purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data.
WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All of the above guarantees regarding the protection of your personal data also apply to those parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
Your orders will be delivered via the Internet. Upon receipt of your payment, you can log into the secure environment and download your personalized e-book(s) in PDF format.
Invoicing and accounting
Our offline accounting system does not store your personal data. Our accounting processes from the BeatingBackPain.com website only gets aggregated total amounts per month, no personal data.
Invoices for our services can be found in the online payment environment, which is not directly linked to our accounting software.
Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or by post, for example, we will ask you to identify yourself. We keep records of processed requests, in the case of a forgetting request we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format we use within our systems.
You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.
You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data together with a list of the processors holding this data, indicating the category under which we have stored this data.
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted at the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters.
You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you cancel the restriction.
Right to transferability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure interconnection of data files can then no longer be guaranteed.
Right to object and other rights
You have the right, where appropriate, to object to the processing of your personal data by or on behalf of Rugpijnweg.nl. If you object, we will immediately cease processing the data pending the resolution of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data that we process (or have processed) and then cease processing permanently.
You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.
Third party cookies
Choice of Opt-In/Opt-Out
This site uses option for visitors to unsubscribe from email messages so that you will not receive any further messages. After you unsubscribe we will stop – as soon as technically possible – sending further messages to your email address.
From time to time we will collect information on our site through surveys. Participation in these is completely voluntary and the visitor has free choice to provide information. Information that may be collected via surveys may include contact information, demographic information, and/or other information. This information will be used to improve the quality of the site and/or to ensure that our information and services/products better meet the needs of our visitors.
Acquisition or change of ownership
If this website (or a significant portion of it) is acquired, your information will be considered part of the assets of this site, and as such may be part of the assets being transferred.
Facing The Challenge bv
Chamber of Commerce Netherlands: 24 29 4108
VAT number: NL 8080 77 053 B01
9269 VN Feanwalden
T +31 181 3 999 43
Contact person for privacy issues
For your convenience you’ll find a contact form below, just in case -;)